Online School Frequently Asked Questions

Video Tutorials

Online Quick Start
A great overall description of how to navigate the online program. It includes all the contents of the videos below compiled into one video

-Starting a Course
-How to submit homework for critique
-How to edit account details (name, email, password)
-How to cancel/renew online subscription
-How to change subscription level


How to start a course


How to submit homework to the Online Program


How to edit account details (name, email, password)



How to cancel/renew online subscription



How to change subscription level

Updated video coming soon. For now, follow these steps:

  1. Go to Menu and then Account Settings.
  2. Click on the smaller menu and then Subscription.
  3. View your subscription and then switch to your desired level.
  4. For any assistance contact [email protected].


Streaming Navigation Video

Additional FAQs

Is the membership fee a one time fee?

The membership is a monthly fee.  You can cancel your membership at any time.


How do I renew my membership?

Your subscription will automatically renew the same time each month (give or take a few hours). You can always go to your My Account page to view the next date of your payment.


How do I cancel my membership?

You can cancel your membership at any time by going to your My Account page.  Under your subscriptions you can click on the “Cancel” button to cancel your membership.


I am having trouble viewing the videos.  What do I do?

Take a look at the Support Forums.  There are posts in the Support Forums that talk about video display challenges.  You can always also reach us by going to the Contact Us page.