Online School Frequently Asked Questions

Video Tutorials

Online Quick Start
A great overall description of how to navigate the online program. It includes all the contents of the videos below compiled into one video

-Starting a Course
-How to submit homework for critique
-How to edit account details (name, email, password)
-How to cancel/renew online subscription
-How to change subscription level

 

How to start a course

 

How to submit homework to the Online Program

 

How to edit account details (name, email, password)

 

 

How to cancel/renew online subscription

 

 

How to change subscription level

 

Streaming Navigation Video

Additional FAQs

Is the membership fee a one time fee?

The membership is a monthly fee.  You can cancel your membership at any time.

 

How do I renew my membership?

Your subscription will automatically renew the same time each month (give or take a few hours). You can always go to your My Account page to view the next date of your payment.

 

How do I cancel my membership?

You can cancel your membership at any time by going to your My Account page.  Under your subscriptions you can click on the “Cancel” button to cancel your membership.

 

I am having trouble viewing the videos.  What do I do?

Take a look at the Support Forums.  There are posts in the Support Forums that talk about video display challenges.  You can always also reach us by going to the Contact Us page.